Privacy policy

Last updated: 10 October 2026

This policy explains what personal information Lucky Dragon Tours & Treks collects through this website and when you plan a trip with us, how we use it, and the choices you have. We keep it short and plain on purpose. If anything is unclear, email us at [email protected].

Who we are

Lucky Dragon Tours & Treks is a licensed tour operator based in Thimphu, Bhutan (Department of Tourism licence no. 1038370). We are responsible for the personal information described here. You can reach us at [email protected] or on WhatsApp via our contact page.

What we collect

Enquiry forms: your name, email address and, if you choose to give them, your phone or WhatsApp number, country, number of travellers, travel dates, trip length, interests, hotel and budget preferences, and your message. We also note which page you sent the form from.
Messages you send us by email or WhatsApp, and anything you share while we plan your trip.
When you book: the details needed to arrange your trip and visa, such as passport details and photos, flight details and any health or dietary needs you tell us about. You send these to us directly by email, not through the website.
Website analytics, only if you agree: if you accept cookies, tools such as Google Analytics, Meta (Facebook) and Microsoft Clarity may collect information about how you use the site, such as pages visited and the device you use. If you decline, these tools don't load.

How we use it

To reply to your enquiry and plan, quote and run your trip.
To arrange your visa, hotels, guide, transport and flights.
To send you an automatic confirmation when you send an enquiry, and to stay in touch about your trip.
With your consent, to understand how the website is used and to measure our advertising, so we can improve both.
To meet our legal, accounting and tourism licensing obligations.

We don't sell your personal information, and we don't send marketing emails unless you've asked us to.

People who deliver your trip: hotels, guides, drivers, airlines and, for trips in Nepal, our partner there, only as much as each needs.
Government authorities: Bhutan's Department of Tourism and immigration, for your visa and travel permits.
Service providers who run this website for us: our web host, our email delivery service and, if used, spam protection for the forms. They process information only on our instructions.
Analytics and advertising providers (Google, Meta, Microsoft), only if you accept cookies.

Cookies

The website works without tracking cookies. Analytics and advertising cookies are only set if you choose Accept on the cookie banner, and you can change your mind at any time with the Cookie settings link at the bottom of every page. Some embedded content, such as Google Maps and videos, is provided by other companies under their own privacy policies.

How long we keep it

We keep your information only as long as we need it for the purposes above, including any period required by law, accounting or tourism regulations, and then delete or anonymise it.

Your rights

You can ask us to show you the personal information we hold about you, correct it, delete it, or stop using it, and you can withdraw your consent to cookies at any time. If you are in the European Union or the United Kingdom, you have these rights under the GDPR and you may also complain to your local data protection authority. To make a request, email [email protected]; we'll reply as quickly as we can.

Where your information is stored

We are based in Bhutan, and some of our service providers store data in other countries. When information is transferred, we use providers that protect it with appropriate safeguards.

Security

We protect your information with secure connections, restricted access to our systems and trusted providers. No website is completely secure, so please don't send passport details or payment information through the website forms.

Children

Our website is meant for adults planning travel. If you're travelling with children, a parent or guardian provides their details to us.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. See also our terms of use and booking terms.